How to File a Complaint:
- Use the Contact Form
- Fill out the contact form (at the bottom of the page) with your details and provide a clear description of your complaint.
- Include Details:
- Clearly outline the specific article or content you are addressing.
- Provide details about the nature of your complaint, including any inaccuracies, biases, or concerns you have identified.
- Attach Supporting Information:
- If applicable, please let us know in your complaint if you have any supporting information such as screenshots. We will contact you to provide the relevant supporting information over email after your initial complaint has been made.
- Contact Information:
- Include your contact information so that we can reach out to you for any clarifications or updates regarding your complaint.
What Happens Next:
- Acknowledgment:
- Upon receiving your complaint through the contact form, we will send you an acknowledgment email to confirm that we have received your feedback.
- Investigation:
- Our editorial team will thoroughly investigate the concerns raised in your complaint.
- We will review the content in question, consult relevant sources, and assess the validity of the complaint.
- Communication:
- We will keep you informed of the progress of our investigation and notify you of any findings or resolutions.
- If additional information is required, we may contact you for clarification.
- Resolution:
- Once the investigation is complete, we will take appropriate action based on our findings.
- This may include corrections, clarifications, or other measures to address the concerns raised in your complaint.
- Feedback Loop:
- Your feedback is essential to our continuous improvement. We may seek your input on the resolution and any steps taken to prevent similar issues in the future.
Our Commitment:
- We are dedicated to addressing complaints promptly and transparently.
- Your feedback contributes to the ongoing improvement of our journalistic standards.
- Whisky Dispatch is committed to upholding the highest ethical and editorial standards.
Thank you for taking the time to communicate your concerns. We value your engagement and are dedicated to ensuring that Whisky Dispatch remains a trusted source for whisky news and information.